We bought Sue almost 3 years ago now. She’s still under warranty, both by mileage and by years. We’ve not had any major issues & every experience we’ve had with our Subaru dealership has been fantastic. As we were driving across eastern Colorado (or western Nebraska, they do blend together out there), we heard a pop and a crack formed instantaneously in the windshield. Great!

I took a picture of it with my phone, mainly to record the time and date it happened, but I’m not going to post it. It’s boring, and it made me want to cry.

Sue is fancy-schmancy. Bells and whistles? She has ‘em. Windshields on vehicles that ring and sing are roughly $400. (I checked the estimates when we got home. Ugh.)

I was MAD and SAD, but then I remembered something…

I had a vague memory of a windshield being covered somehow. My husband scoffed. Literally, laughed at me. But, that didn’t deter me. When we got back from our 10-day Roadtrip, I looked through our Auto Insurance Policy, and it wasn’t there. I made my hubby get the file we have on Sue, entitled “SUE”…yes, we take the names of our cars seriously…

He grumbled.
Windshields are never free.
This is Colorado! Who DOESN’T crack a windshield here?!
Offering such a thing would be silly…for them.
Awesome for us…and Murphy rarely lets us plan these things out in advance.

…but I had a niggling memory of us cackling about such a thing when we got Sue.

Guess what I found tucked in the envelope, amongst the stacks of papers we got when we bought her?

Full windshield coverage.
Yes. Really.

We’d paid their fee at the time of purchase, giggling about how we were spending less than the price of a new windshield for something that would surely happen, and voila!

FREE WINDSHIELD almost three years later.
In his defense, it WASN’T free…we had paid *something* but not even close to the cost of a windshield.

The scary part is how close I was to just scheduling the replacement. I’m so glad I didn’t!

I called the 800-number on the paperwork, and the wheels have been set in motion, and I think they’ll be using the same company I almost called on my own. I’m so glad I kept up the search for what my husband thought was non-existent paperwork.

Fingers crossed that the process is just as easy from here on out.


2 Responses to “Cracked”

  • One of my friends said, “The most remarkable part of this story is that you managed to go for three years here without a windshield crack.”

  • To which I replied that it’s true! I mean, who DOESN’T crack a windshield here!?

    They’d put a fancy coating on the windshield, which is why they wanted us to do the special coverage. It works. That is obvious now.

    At the time, it was a no-brainer, but smelt of too-good-to-be-trueness…

    BUT, it worked out in our favor!

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